Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All sales will be final at the time of payment. Due to the nature of our business, each item is custom made or printed to order upon purchase, and cannot be returned or exchanged unless the item is deemed defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Defects include discoloration, misprints, or color being shipped (must be a different size or color than what is indicated on the order), or incorrect sewing or seams. In cases of defects, the customer must notify The Sparkle Place within 48 hours of the package delivery via an email to: email@example.com
The email must include photographic evidence of the defect in question. All defective items must be sent back at the customer’s expense to our location. Return instuction will be emailed.
No other returns will qualify for a return. If you have questions regarding ordering the correct size please refer to our sizing chart within the product page or contact us directly.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
You can talk to our team about an exception to get a refund due to any irregular circumstances. If we give this exception you will still be liable for a 25% restocking fee per returned item, otherwise an exchange for an item of equal value will be processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 19 Philox Lane Palm Coast Florida US 32164
You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.